Q. Is my personal information secure?
balenciagatriples.us.com believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on our site. It is our policy to not sell or otherwise exchange private information, such as your name, credit card number, or address to any third parties. We use VeriSign SSL to process your credit card information.

Q: What is an online shopping account and the benefits of having one?
The online shopping account serves as a speedier checkout process for our customers. By having an online shopping account our customers have the capability to: view order history, control email preferences, save their favorite items to view later, and store their billing and shipping information.

Q. Do you ship to another country?
Yes, we offer international delivery.

Q. Do I have to pay sales tax, if I order outside the USA?
No, there is no sales tax on our site.

Q. Can I ship a package to another address? Or Can I change the size, color, or quantity of my order?
Yes, you can. Your ship-to address can be different from your billing address. But Your billing address must match your credit card given.
Please Email us the New address in such style :
name, no. of the house
street .city name
postal code and country and phone number

Q: If I order multiple items will they ship all in the same shipment?
Orders placed online can ship from our Distribution Center or from a vendor. Therefore, your items may be shipped in multiple shipments. You will not be charged extra delivery fees for multiple shipments, as the single delivery fee will be distributed over the multiple shipments.

Q. Can a woman order from the men’s sizing and vice versa?
Sure! Keep in mind that the men’s sizing is slightly longer and wider than women’s, so a Men’s size 40 will fit and feel larger than a Women’s size 40.

Q. Can you make custom pairs of shoes?
Unfortunately we cannot make custom shoes/colors/sizes etc.

Q. Why do not I receive emails from you?
Please check that our mail has not ended up in your spam. If not, you may have entered the wrong mail address at the time of purchase. Contact customer support to provide your
customer information and help them find out what might have been wrong.

Q. Can I change my order after my credit card was charged?
Please note that once an order has been made and processed, it is difficult to do the editing and deletion. If you want to change the order, click on the contact button. We will do our best to meet your situation. But once the order has been shipped, the order can not be changed or canceled.

Q. Can I cancel my order?
Cancellations must be requested before the item has been shipped. We usually process your order within 24 hours and shipped the item within 24-48 hours. After the item has been shipped, the order can not be canceled.

Q. How do I know my order has been placed?
Once your order has been placed you will receive an order confirmation by email.

Q. Will I be emailed my tracking number once my order ships out?
Yes, you are emailed your tracking number once the order has been approved to ship, assigned a tracking number and handed over to the warehouse for shipment. Please note: Although your order has been marked shipped and you receive this email confirmation, please allow up to 12-24 hours for tracking information to be available.

Q. How can I check the status of my order?
Follow the link on your order confirmation page updated tracking number or log in to your account to see most updated order status, Or simply contact our customer service.

Q. My package was damaged when I received it, what do I do?
We apologize if any of your items are anything less than perfect. If your order arrives damaged or you detect an error with the order then you must contact us before returning the package, return may not be made until agreement with balenciagatriples.us.com has been made.

Q. What if my merchandise is incorrect?
Please Email our customer service department and send us the photos to show the problem. If the correct item is in stock, we will ship it to you immediately. Your will pay for the return postage. However, you will be refunded the return postage immediately once our merchandise has been returned.

Q. How can I return a product purchased from the site?
We design our products to bring quality and performance to the active life of our customers. We feel the same way about customer service. If you need to return or exchange an item, let's make it happen.
The return policy for products purchased on sale varies depending on the conditions of the campaigns in which they were purchased. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.

Q. How and when do I get my money refunded?
The refund will usually be made within two weeks of receiving your return and will be done automatically depending on how you paid the origin order. In exceptional circumstances, it may take longer with the refund, but no longer than 30 days.
The money is credited to the card used when ordering. When you look for in your bank statement if your money has been credited to your bank account or not, you should go back and look already from the date the order was placed, as it often appears that the money is returned in connection with the order date.

If you have any additional questions regarding our products or site authenticity give us an email!